seek nz Privacy Policy

This Privacy Policy explains how seek nz collects, uses, stores, and protects personal information for players in the Philippines and all other users of the platform. Please read it carefully before registering or using any service on this site.

Last updated: 2025

1. Information We Collect

When you register and use seek nz, we collect several types of information in order to operate the platform, process transactions, and ensure compliance with our terms. The categories of data we collect include:

Account information: Your name, date of birth, email address, username, and password provided during registration.
Identity verification data: Government-issued identification documents where required for account verification purposes.
Payment and transaction data: Deposit and withdrawal records, transaction amounts, and payment channel identifiers. All financial transactions are conducted in Philippine Peso (₱ / PHP) through local payment channels.
Device and browser data: IP address, browser type, operating system, device identifiers, screen resolution, and referral URL when you access seek nz.
Usage data: Pages visited, games accessed, session duration, click behaviour, and in-platform activity logs.
Communications: Records of messages sent to our support team via live chat or email, including the content of those messages.

We collect only the information necessary for the purposes described in this policy. You are not required to provide information beyond what is needed to register and operate your account.

2. How We Use Your Information

seek nz uses the information we collect for the following purposes:

To create and manage your account, and to verify your identity where required.
To process deposits, withdrawals, and other financial transactions in PHP.
To provide access to sports betting, live casino, slot games, and fish game content on the platform.
To communicate with you about your account, transactions, security alerts, and platform updates.
To operate the VIP loyalty program and calculate tier progress based on wagering activity.
To detect and prevent fraud, unauthorised access, money laundering, and other illegal activities.
To improve platform performance, game offerings, and the overall user experience.
To comply with applicable laws and regulatory obligations in the jurisdictions where we operate.

We do not use your personal information for unsolicited marketing outside of service-related communications unless you have explicitly opted in to receive such messages.

3. Cookies and Tracking Technologies

seek nz uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device when you visit the site. They help us remember your session, maintain login state, and understand how users navigate the platform.

The types of cookies we use include:

Essential cookies: Required for the platform to function, including session management and secure login. These cannot be disabled without affecting your ability to use the site.
Performance cookies: Collect anonymised data about how pages are used, which helps us identify areas for improvement.
Functional cookies: Remember your preferences, such as language settings and display options.

Most browsers allow you to manage or delete cookies through their settings. Note that disabling essential cookies may prevent you from logging in or using core features of seek nz. We do not use third-party advertising cookies or sell cookie data to advertisers.

4. Data Storage, Retention, and Security

Your personal data is stored on secure servers with access controls, encryption protocols, and monitoring in place to protect it against unauthorised access, disclosure, or loss. seek nz applies industry-standard security practices across all data systems used to process player information.

We retain your account data for as long as your account remains active and for a reasonable period thereafter as required for legal, regulatory, and operational purposes. Transaction records may be retained for a longer period where required by applicable law. When data is no longer needed and retention is not legally required, it is securely deleted or anonymised.

While we take reasonable steps to protect your data, no transmission over the internet or electronic storage method is 100% secure. You are responsible for keeping your login credentials confidential and for contacting us promptly if you suspect any unauthorised access to your account.

seek nz does not sell your personal data to third parties. We may share your information in the following limited circumstances:

Payment processors: We share transaction data with payment service providers to process deposits and withdrawals in Philippine Peso. These providers are contractually required to handle your data securely.
Identity verification services: Where required, account verification data may be shared with identity verification providers to confirm your eligibility to use the platform.
Regulatory and legal obligations: We may disclose information to government authorities, law enforcement agencies, or regulators where required by applicable law or in response to a valid legal request.
Platform service providers: Technology vendors and infrastructure providers who support the operation of seek nz may have access to certain data under strict confidentiality agreements.

In all cases, third-party data sharing is limited to what is necessary and governed by contractual or legal requirements. We do not share your data with advertisers or unrelated commercial third parties.

6. Your Rights, Minor Protection, and Policy Updates

As a user of seek nz, you have the following rights regarding your personal data:

Access: You may request a copy of the personal data we hold about you.
Correction: You may request that inaccurate or incomplete personal data be corrected.
Deletion: You may request deletion of your personal data, subject to legal retention requirements and any outstanding account obligations.
Restriction: In certain circumstances, you may request that we limit how we process your data.

To exercise any of these rights, please contact the seek nz support team via live chat or by emailing [email protected]. We will respond to requests within a reasonable timeframe.

Minor protection: seek nz does not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account, it will be closed and any associated data deleted promptly. We encourage parents and guardians to monitor the online activities of minors in their care.

Policy updates: This Privacy Policy may be updated from time to time to reflect changes in how we operate or in applicable data protection requirements. The most current version will always be available at this URL. Your continued use of seek nz after any update constitutes your acceptance of the revised policy.

If you have questions about how we handle your data, please visit the FAQ page or contact our support team directly.

Questions About Your Privacy?

Our support team is available 24/7 to assist with any data or privacy questions. You can also check the seek nz FAQ for quick answers about account data, cookies, and your rights as a Philippines player.

Visit FAQ Create an Account